Delivery is always free and is usually within 4-8 working days.
The products are delivered by the courier from Monday to Friday during office hours. Dispatches and deliveries are not made on Saturdays, Sundays or national holidays.
Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the contact person.
Returns are also always free. You can find more information in the "Returns and Refunds" section.
Shipments
PURCHASE YOUR GIFTS BEFORE DECEMBER 16th TO RECEIVE THEM IN TIME FOR THE HOLIDAYS! FREE SHIPPING AND RETURNS
What are the delivery times and costs?
How can I check the delivery status?
Our international seller ESW will fulfill your order and it will send you a confirmation email when your package ships. In the email you will find the Tracking Number in order to track the package in real time.
If you are a Registered User, you can also follow the order directly in the "My Orders" section.
What happens if I am not at home when the courier arrives?
The courier will leave a note with their contact details. Contact the courier to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point).
If you do not contact the courier or do not collect the order from the collection point, after a few days the package will be sent back to our warehouse. You will be contacted by the Customer Services Department to see if you want the package to be delivered again or if you would like a refund.
Which countries do you deliver to?
We deliver to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.
We cannot deliver to post office boxes or "hold mail" services.